At ALTSAULHERNANDEZ LLC, we want customers to feel comfortable when purchasing and trying our products. We understand that personal care products are highly individual, and a product that works well for one customer may not always be the right choice for another. For this reason, we have established a straightforward refund process intended to make eligible refund requests convenient and easy to understand.

Customers may request a refund within 60 days from the date their order is delivered. This policy applies whether the product has been opened or remains unused. If you are not satisfied with your purchase or believe the product does not meet your expectations, please contact our customer support team within the applicable period. We will review your request and work with you to determine the appropriate resolution.

To start a refund request, please send an email to altsaulhernandezllc@gmail.com. Include your order number and provide a short description explaining why you are requesting a refund. If there is a specific problem with the product or order, additional details can help our team understand the situation and respond more efficiently.

Not every refund request requires the product to be returned. We review requests individually and will let you know whether returning the item is necessary. If we determine that a return is required, our customer service team will provide the appropriate instructions, including any information needed to complete the return. Customers should not send merchandise back without first contacting us and receiving return instructions, as unauthorized returns may not be processed.

For customers located outside the United States, return shipping expenses may be the responsibility of the customer when a return is required. International shipments may also involve additional delivery considerations depending on the destination. We strongly recommend contacting our support team before sending anything back so that you can receive the correct instructions and avoid unnecessary shipping expenses or delays.

We encourage customers to inspect their orders after delivery. If an item arrives damaged, appears to be defective, or is different from the product that was ordered, please notify us as soon as reasonably possible. When contacting customer support about a damaged, defective, or incorrect item, please provide your order number and, when possible, clear photographs showing the condition of the product or the issue with the shipment. This information can help our team evaluate the situation and determine the most appropriate solution.

If an order was affected by shipping damage, manufacturing issues, or an incorrect item being sent, ALTSAULHERNANDEZ LLC will review the circumstances and provide assistance. Our goal is to resolve these situations efficiently while ensuring that customers receive appropriate support. We appreciate customers providing accurate information so that potential problems can be investigated without unnecessary delays.

At this time, ALTSAULHERNANDEZ LLC does not offer direct product exchanges. If you would prefer a different product or another available option, the recommended approach is to request a refund for the original purchase and place a separate order for the product you would like instead. This process helps keep order and payment records clear while allowing you to select the item that better matches your preferences.

If you are uncertain about which product may be appropriate for your needs, our customer support team can assist before you place a replacement order. We encourage customers to contact us with questions about available products, features, or general purchasing considerations. Providing additional information about what you are looking for may help us offer more useful guidance.

Once a refund request has been reviewed and approved, the applicable refund will be issued to the original payment method used for the purchase. Approved refunds are generally processed within 3 to 7 business days. The time required for the funds to become available in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

If you do not see an approved refund after the expected processing period, we recommend checking with your payment provider first, as some institutions may require additional processing time. If you still need assistance, you may contact our customer support team and provide the relevant order information so that we can help review the status of the refund.

Our refund policy is designed to provide a clear and reasonable process for customers who are dissatisfied with a purchase or encounter an issue with an order. We understand that customer service is an important part of the shopping experience, and we aim to handle refund-related inquiries professionally, respectfully, and efficiently.

ALTSAULHERNANDEZ LLC appreciates every customer and values the trust placed in our business. If you have concerns about a purchase, please do not hesitate to contact us. We will review your situation and explain the available options based on the circumstances of your order and the terms of this policy.

For refund requests, return questions, damaged or defective products, incorrect orders, or other customer service concerns, please contact ALTSAULHERNANDEZ LLC at altsaulhernandezllc@gmail.com. Our team will be happy to review your request and provide the appropriate assistance.